All deliveries for tenants must take place in the service freight elevator as it is equipped with protective padding. Deliveries must be made using the loading dock and the freight elevator. Tenants must sign for and accept all deliveries; they must also arrange for immediate transport of those items to their suite.
All oversized/large deliveries (those requiring more than one hour or involving pieces with any dimension greater than 5 feet) need to be scheduled at least 24-hours in advance with Property Management, and shall take place during non-business hours. All small deliveries can be arranged during non-peak times with property management (see property management for availability). Elevator scheduling is on a first-come, first-served basis. A representative from your firm must be present to accept any delivery made after-hours. Weekend deliveries may be made at times pre-scheduled with the property management.
All delivery companies must bring Masonite to protect lobby floors. Walls, corners, and doorframes must also be treated with appropriate protection to avoid damage.
If, at any time, a delivery cannot be made during the established hours, special arrangements may be made in advance with the Property Management Office. However, no responsibility will be accepted by the building for loss of, or damage to, items being delivered.
To reserve a service elevator, please call the Property Management Office or submit a service request via JBG SMITH Connect.